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Status: 🟡DraftCenter manager
Description
| Document | Link |
|---|---|
| Job Description | |
| Task List |
Reporting up, reporting down, continuous improvement, resource management, hr requirements
Input for the JD
From RapidFire, roles questions R1 and R2 (31 Oct 2026):
- Role: like the CEO of the center. Leads by example and with discipline.
- Reports to: the Founder (Ameet). Later perhaps a COO or CEO in between.
- Works with: the Marketing Manager (Ajay) on center campaigns, promotions and tech.
- HR: partly HR for the center: hiring and internal HR.
- Strengths: delegation, people skills with clients and staff, proactive (does not wait for the top to decide), knows when to escalate, genuine care for clients and staff, hospitality: cares about and improves the client experience.
- Background: ideally industry experience. Otherwise salons or hospitality management. Not hospitals.
- Judged on (KPIs): sales, center profitability, NPS score, mystery audit score. More once the dashboards are ready.