JD04 - Receptionist

Info

Location: Leor Clinic
Reports to: Floor Manager and Relationship Manager
Direct reports: None
Schedule: 6-day work week, variable day off
Task list: TASK04 - Receptionist

Purpose

The Receptionist ensures every client receives a welcoming, organised, and professional experience at the front desk. The role keeps the reception area and front desk ready for service. It supports appointment booking and follow-up. It also directs client enquiries and follow-up calls to the designated person.

Key responsibilities

  • Owns the client's first impression by welcoming clients, helping them settle in, and connecting them with the Relationship Manager.
  • Keeps the reception area clean, calm, welcoming, and ready throughout the day.
  • Confirms the day's appointments and follows up with clients as required, keeping the clinic informed of expected arrivals. VERIFY: confirmations moved to Relationship Manager in Follow-up?
  • Acts as the first point of contact at the front desk. Provides basic information and directs clients and enquiries to the designated person.
  • Keeps the front desk ready for service, properly stocked, and equipped. Flags anything that needs fixing or replacing.
  • Opens the front desk at the start of the day and closes it at the end. Joins the daily huddle and passes on notes for the next day.
  • Takes part in occasional team training.

Performance Expectations

  • Clients are greeted quickly and made to feel welcome when they arrive.
  • The reception area always looks clean, tidy, and well stocked.
  • Follow-up calls are made on time, noted down correctly and documented.
  • Clients are helped politely and directed towards the concerned person.
  • Works well with the rest of the team.

Requirements

Essential

  • On time and reliable every day.
  • Friendly, polite, and professional with clients.
  • Speaks clearly with clients and staff, in person and on the phone.
  • Carefully follows instructions.
  • Notices when things are untidy or required.
  • Comfortable using a computer, phone, WhatsApp and Google Sheets.
  • Keeps client and clinic information private.
  • Willing to learn, join training, and help the team.

Preferred

  • Previous experience at a front desk, reception, or customer-facing role.
  • Proficient in English, Hindi, and the local language.
  • Has used a booking system like Zenoti before.