Incident reporting

NCR and CAPA:

  • NCR (non-conformance report): a written record of every incident, and of anything not done to our standard
  • CAPA (corrective and preventive action): fix it now, remove the root cause, and stop it from happening again or in another center

Why it is important:

  • Client safety: every incident we write down and fix makes the next treatment safer
  • Learning, not blame: the same problem does not come back when we fix the root cause
  • Clinic standards: NABH is the Indian quality standard for hospitals and clinics, like HACCP in food. It asks for incident reporting, root cause analysis and corrective action VERIFY: whether Leor will go for NABH accreditation
  • The law: Maharashtra plans a new law for all clinics (Clinical Establishments Bill 2026): register, meet minimum standards, keep records VERIFY: status of the law, and which Leor centers it covers
  • Proof: NCR and CAPA records show that we act on problems, for audits, complaints and insurance