Onboarding

Onboarding takes a new employee from a signed offer to working on their own in their role, the same way in every center.

• Center Manager, Floor Manager and trainers
• Every new employee, every role, every center

• People stay. A clear start makes new staff confident.
• Clients feel it. New staff keep the Leor experience the same.
• Safe and legal. Contract, documents and core trainings come before any client work.

• Start a new employee without a signed contract.
• Let a new employee work alone with clients before the practical assessment is passed.

• Make the role clear. Show what good work looks like with real examples, not only the JD.
• Build confidence step by step. Easy tasks first, then harder ones. Praise what goes well and correct one thing at a time.
• Help them belong. Introduce them by name to everyone, and include them in the huddle and team lunch from day one. A short buddy check-in every day in week one.
• Make questions welcome. Tell them that asking is expected, and who to ask for what.
• Show the real job. Talk openly about busy days, difficult clients and long hours on their feet, so nothing comes as a surprise.

• By: An experienced Center Manager, during a real onboarding
• How: Read this note. Then run one onboarding together with an experienced manager.
• Time: VERIFY: time to Independent
• Sign-off: A senior manager reviews your first full onboarding at day 30
• Material: Coming soon

• Observe You watch an experienced manager run one full onboarding. A manager shows you
• Assist You prepare day one and the first two weeks. A manager checks
• Supervised You run a full onboarding alone. A senior manager reviews it at day 30
• Independent You onboard on your own, and coach other managers. No check needed