4. Skin & body analysis

Scope

Definition

Skin & body analysis measures the client's skin and body composition with machines before the Doctor's consultation, so the advice starts from facts.

Applicable to
  • All new clients: both the skin and the body analysis, whatever the concern. VERIFY: who decides to do only one of the two (question C68)
  • Repeat the skin analysis only after a long gap, a change of treatment or package, or a new finding.
  • Done by:
    • New client: the Relationship Manager. It builds rapport and shows the client's interests and needs.
    • Skin Practitioner: only when the roster is tight.
    • Slimming programme: the Nutritionist does the body analysis every visit, or once a week.
    • Hair analysis: always with the Doctor.
  • Why we do it: Skin analysis report
Stages

What You Need

Procedure

Critical
  • Pacemaker or other implanted electronic device: no BCA, the current can make the device fail. Pregnant: ask the Doctor first.

Analyse the skin

Stages
Sr Step Time By
Previous: 3. Coordination, step 12 is done. - -
1 Guide the client to the skin analysis room from the reception. Relationship Manager
2 Explain the skin analysis to the client: "This machine photographs your skin and measures what the eye can't see, like sun damage and pores. It takes about 2 minutes, with your eyes closed. You get the report by email, and the Doctor explains it to you." VERIFY: duration (question C3) Relationship Manager
3 Sanitise your hands with hand sanitiser in front of the client. Relationship Manager
4 Sterilise the chin support of the skin analyser.
VERIFY: with which product (question C69)		 Relationship Manager
5 Clean the client's face with a baby wipe. Relationship Manager
6 Ask the client to register on the skin analyser: name, email, date of birth and mobile number.
VERIFY: can this step be skipped or kept to the minimum? The data is already in the intake form and Zenoti (question M1)		 Relationship Manager
7 Ask the client to put their chin on the chin support and to close their eyes. Relationship Manager
8 Close the curtain or cover of the skin analyser. Relationship Manager
9 Start the analysis with the start button. Wait until it is complete: a sound tells you when. Relationship Manager
10 Ask the client to come out of the machine. Relationship Manager
11 Generate the report with the report button. A sound or voice tells you when it is ready.
✓ The report is sent to the client's registered email address automatically.		 Relationship Manager

Measure the body

Stages
Sr Step Time By
12 Ask if the client wants to use the washroom first. It can change the weight reading.
⚠ Pacemaker or other implanted electronic device: no BCA, the current can make the device fail. Pregnant: ask the Doctor first.
VERIFY: pregnancy rule for Leor's InBody model (question D33)		 Relationship Manager
13 Ask the client to remove their socks and anything heavy. The feet must touch the sensors properly, and extra weight changes the reading. Relationship Manager
14 Measure the client's height under the height meter: lower the top of the machine until it touches the scalp. Say the number (cm) out loud to the client and remember it. Relationship Manager
15 Ask the client to stand on the machine, with the feet on the sensors. Relationship Manager
16 Ask the client to register on the screen of the BCA machine: name, email, date of birth, mobile number and height.
✓ When all data is in, the machine sounds and measures the weight.		 Relationship Manager
17 Ask the client to hold the handles, with the arms away from the body. The machine may also give this instruction. The analysis then starts by itself.
⚠ Arms away from the body: the analysis works with a small electrical current and does not work properly otherwise.		 Relationship Manager
18 Ask the client to step down when the analysis is done. Relationship Manager
19 Give back the client's belongings, and ask them to put their socks and shoes back on. Relationship Manager
20 Guide the client to the next step: the Doctor's room for the consultation if it is free, otherwise the reception area to wait. Relationship Manager
Next: 5. Consultation - -