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8. Treatment
Scope
Definition
Treatment is the visit stage where the client's treatment is carried out by following its treatment SOP.
Applicable to
- All treatments in the Treatment SOPs menu
What You Need
-
Equipment
- Tablet with Zenoti
- All other items: see What You Need in the treatment SOP
-
Documents
- Treatment SOPs menu: the treatment SOP, settings and post-care instructions (PCI) for each treatment
- Signed consent form
- Client diary: the notes field at sign-off in Zenoti
Treatment standards
Every treatment depends on these standards. Know them before you treat a client.
- Client safety: protects the client from harm at every step.
- Sterilisation: stops infection passing from one client to the next.
- Machine handling & safety: prevents burns, injuries and machine damage.
- Personal hygiene: keeps the client safe and builds trust.
- 5S: a clean, ordered room makes every treatment safe and on time.
- Communication: the client knows what will happen and what to expect.
- Hospitality: the client feels welcome and cared for.
- Customer Experience: every visit meets the same high standard.
- Confidentiality: protects the client's privacy and Leor's trust.
Procedure
Critical
- Client, treatment or area does not match: stop and check with the Relationship Manager before you start.
- Follow the treatment SOP for this exact treatment.
- Unexpected reaction or safety concern: stop, keep the client safe and call the Doctor. Follow the Escalation SOP.
| Sr | Step | Time | By |
|---|---|---|---|
| Previous: 7. Pre-treatment care, step 14 is done. | - | - | |
| 1 | Confirm right client, right treatment and right area. Check them against Zenoti and the signed consent form. ⚠ Client, treatment or area does not match: stop and check with the Relationship Manager before you start. |
Skin Practitioner | |
| 2 | Check the diary (the notes of the last session in Zenoti): session number, last settings and any reaction after the last session. ⚠ Reaction after the last session: ask the Doctor before you start. |
Skin Practitioner | |
| 3 | Explain the treatment to the client: what you will do, how long it takes and what they will feel. | Skin Practitioner | |
| 4 | Carry out the treatment step by step. Follow its treatment SOP in the Treatment SOPs menu. Doctor-led treatment: the Doctor is there for the whole treatment. Treatment with Doctor steps: the Doctor joins for those steps only. Other treatments: the Doctor gives the settings and instructions at handover after the consultation (for example LHR). Face LHR: the Doctor sets the machine and stays for the treatment. VERIFY: feasible in both centers (question D29) Treatment without a treatment SOP yet (shown as "coming soon"): VERIFY: not allowed, or only under Doctor supervision (question D13) ⚠ Follow the treatment SOP for this exact treatment. |
Skin Practitioner Doctor |
|
| 5 | Check the client's comfort throughout. Keep the client covered, warm and informed. ⚠ Unexpected reaction or safety concern: stop, keep the client safe and call the Doctor. Follow the Escalation SOP. |
Skin Practitioner | |
| 6 | Record the session in the notes field at sign-off in Zenoti: session number, settings used and any reaction. ✓ The notes are written before you sign off. |
Skin Practitioner | |
| Next: 9. Post-treatment care | - | - |