02 Weekly Center Meeting

Scope

Objective

The Weekly Center Meeting checks the center's key numbers every week, so problems are found early and fixed with clear actions.

At a glance
  • When Every Thursday, right after the Huddle
  • Where At the center
  • Duration 30 minutes
  • Dashboard Open dashboard
  • Lead Center Manager
  • Attendees
    • Relationship Manager
    • Floor Manager

Preparation

Sr Task When By
1 Check last meeting's actions: done, or updated Wednesday Center Manager
2 Update the dashboard: latest data, slides in the agreed order. Data owners submit their data before. Wednesday Marketing Manager
3 Prepare own slides: result, analysis, actions Wednesday All presenters
4 Remind all attendees of the time and their slides Thursday morning Center Manager

Agenda

Goal: results are visible, every result has an owner, and we keep a finger on the pulse.

How: short and simple. One slide at a time, in dashboard order. Every slide is a mini presentation by the role in its top right corner, and is discussed before the next slide:

  1. Result: key metric first, then its sub-metrics. How much, on target or not, up or down from last period.
  2. Analysis: cause, root cause or insight.
  3. Actions: how we improve, keep or avoid this result.
  4. Discuss: questions and decisions on this slide, now.

Rules and tips: Effective meetings.

Sr Item Time By
1 Check last week's actions on the action log slide: done or not, and why 5 min Center Manager
2 Present the sales slides 8 min Relationship Manager
3 Present the operations slides:
- Utilisation: rooms, practitioners, machines
- Appointments: services redeemed, on-time delivery (OTD)
- Incidents
- Checklists: hygiene, room readiness
- Machine maintenance		 10 min Floor Manager
4 Repeat all action points: who, what, by when 3 min Center Manager
5 Present the requirements slide: people, budget, items, resources, support, meetings, interventions 4 min Center Manager
Total 30 min

Follow-up

  • Record: Actions on the action log slide of the dashboard (who, what, by when, done), plus who did not attend
  • Shared with: All attendees, through the dashboard, the same day
  • Goes to: Monthly Center Review, for issues this meeting cannot solve, that keep coming back, or that are critical