Meeting rhythm

Scope

Objective

One page with every Leor meeting: why it exists, what is discussed, who leads and presents, and when, where and how it happens.

Applicable to
  • Every center and group management
  • Center Manager, Relationship Manager, Floor Manager, clinical team, Founder, Finance Manager, Marketing Manager

Overview

Frequency Name Why What Who Where When How Time
Daily Daily Huddle Every team ready to open; today's risks and focus known Team updates, today's focus, ready to open Lead: Center Manager
Content: Doctor, Skin Practitioner, Nurse, Relationship Manager		 At the center Every day, 15 min before opening Stand-up, no dashboard
Record: WhatsApp message		 15 min
Weekly Weekly Center Meeting Key numbers checked every week, so problems are found early Sales, operations, what is off target, actions Lead: Center Manager
Content: Relationship Manager (sales), Floor Manager (operations)		 At the center Thursday, after the Huddle Slide by slide: result, analysis, actions; ends with requirements
Record: action log		 30 min
Monthly Monthly Center Review The center team learns from the month and agrees what to improve Sales, operations, center PnL, training Lead: Center Manager
Content: Relationship Manager (sales), Floor Manager (operations), Center Manager (PnL, training)		 At the center 1st Thursday, in place of the Weekly Center Meeting Slide by slide: result, analysis, actions; ends with requirements
Record: action log		 60 min
Monthly Monthly Group Review Center Managers report up; centers compared; group solves what a center cannot Each center's results, center vs center, issues sent up Lead and content: Center Manager
Attend: Founder, Finance Manager, Marketing Manager		 In person VERIFY: place 2nd Thursday (may run weekly for now) Slide by slide: result, analysis, actions; ends with requirements
Record: action log		 90 min
Quarterly Quarterly Milestones Quarter checked against the plan Trends, finance, marketing, milestones, next quarter Lead: Founder
Content: Founder, Finance Manager, Marketing Manager (no Center Managers)		 In person VERIFY: place 2nd Thursday of Apr, Jul, Oct, Jan, in place of the Group Review Slide by slide: result, analysis, actions; ends with requirements
Record: action log		 Half day
Yearly Yearly Plan Biggest goal and milestones set for the coming years Where we stand, cost of a new center, goals, milestones Lead: Founder
Content: Founder, Finance Manager, Marketing Manager VERIFY		 In person VERIFY: place March, before the new financial year, in place of the Group Review Workshop
Record: action log		 Full day

How the meetings connect

  • Escalation: each meeting sends up what it cannot solve, what keeps coming back, or what is critical: Daily Huddle → Weekly Center Meeting → Monthly Center Review → Monthly Group Review → Quarterly Milestones → Yearly Plan
  • Same slot: the Monthly Center Review takes the place of that week's Weekly Center Meeting; the Quarterly Milestones and Yearly Plan take the place of that month's Monthly Group Review
  • One action log: every meeting from Weekly up writes its actions in the same shared action log, and starts by checking it