PASS01 - Skin practitioner

• Name
• Center
• Start date
• Trainer

Everyone · first days

• Client Visit Journey
• Treatment SOPs
• Org Chart
• About LEOR
• Culture
• Business model
• Clinic floorplan
• HR policies

Everyone · every year

Safe & clean

• Client safety
• Personal hygiene & presentation
• 5S
• Biomedical waste
• Emergency response

Client & brand

• Communication
• Hospitality
• Customer Experience (CX)
• Commercial mindset
• Brand representation
• Confidentiality SOP

Rules & rights

• Consent & client rights
• POSH awareness
• Incident reporting

Months 1 to 2

Client visit

• Pre-treatment care
• Treatment
• Post-treatment care

Clinical safety

• Sterilisation
• Machine handling & safety

Skin

• Skin type

Zenoti

• Zenoti basics

Months 3 to 12

Laser hair reduction

• Triton LHR
• Soprano Ice Platinum LHR

Medi-facials

• Basic facials
• Microneedling infusion
• Peel facials
• Laser facials
• Lumecca (IPL) facials
• Forma & Exilis facials
• HIFU facials