Culture

Scope

Definition

Culture is how we think, act and work together at Leor: with clients, with each other and with our system.

Applicable to
  • Everyone at Leor, every role
  • Every center, every day

Why it matters

Sk why
  • Clients trust us. Every client gets the same safe, warm Leor experience, in every center.
  • We grow together. Clear ways of working help every employee learn and take ownership.
  • We can open more centers. A strong culture travels with the team to each new center.

How it works

Seven ideas guide how we work. VERIFY: Safe every time, Privacy and respect, One system and Learn and improve to be confirmed

Sk steps
Client experience first

Client experience comes before all else.

Safe every time

A safe treatment is the base of every good client experience.

Results over big sales

A good result for the client matters more than a big sale.

Privacy and respect

Every client and every colleague is treated with respect.

One system

We work the same way, in every center, using LeorWiki and Zenoti.

Good people, good work

Good people do good work, and good work is rewarded.

Learn and improve

We share problems early and make one thing better every week.

Never

Sk rule
  • Do a treatment you are not signed off for.
  • Share client details, photos or reports outside Leor.
  • Hide a mistake or an incident.
  • Push a client to buy a treatment they do not need.

Best practices

Sk tips
  • Lead by example. Managers show the culture first. The team follows what they see.
  • Say thank you. Name the good work of a colleague in the Huddle.
  • Ask why. When something goes wrong, ask what caused it, not who did it.
  • Keep the center calm. Speak softly, move calmly and keep rooms tidy, also on busy days.
  • Welcome questions. A question asked today is a mistake avoided tomorrow.