Center Manager daily checklist

Cl fields
  • Center
  • Date
  • Center Manager
  • Huddle start time
Rule

The Center Manager checks that each item is done. By shows who does it.
Any ⚠ bold item marked No: act on it today. Write what you did under Action taken.

1. Before opening

Sr Check By Yes No NA
1 Attendance checked; roster updated so every booking has a practitioner, a room and a machine Floor Manager ☐ ☐ ☐
2 ⚠ Personal hygiene checklist done for the whole team Center Manager ☐ ☐ ☐
3 Lights, ACs and TV screens working Floor Manager ☐ ☐ ☐
4 Reception set up: consent forms, brochures, pens; devices charged Receptionist ☐ ☐ ☐
5 Client washroom clean and stocked: tissue paper, sprays Floor Manager ☐ ☐ ☐
6 ⚠ Service room checklist done for every room in use today Skin Practitioner ☐ ☐ ☐
7 ⚠ Medical supplies, devices, PPE and consumables in stock Doctor Nurse ☐ ☐ ☐
8 Huddle held on time; every team confirmed "ready to open" Center Manager ☐ ☐ ☐
9 Huddle record sent on WhatsApp: actions, today's focus, who did not attend Center Manager ☐ ☐ ☐

2. During the day

Sr Check By Yes No NA
10 Zenoti statuses kept up to date: checked in, started, ended Receptionist Skin Practitioner ☐ ☐ ☐
11 Delays and client complaints handled as per Escalation SOP Center Manager ☐ ☐ ☐
12 ⚠ Every incident reported as per Incident reporting Center Manager ☐ ☐ ☐

3. End of day

Sr Check By Yes No NA
13 Zenoti record matches today's treatments; unreached clients marked No show VERIFY: who marks No show? Skin Practitioner ☐ ☐ ☐
14 Day's payments match the Zenoti billing VERIFY Relationship Manager ☐ ☐ ☐
15 Evening room check done: rooms reset, stock needs passed on Floor Manager Skin Practitioner ☐ ☐ ☐
16 Next day checked: bookings, rooms, machines, staff and leave requests Center Manager ☐ ☐ ☐
17 ⚠ Machines, ACs and lights switched off, center locked
Front desk closed by a Relationship Manager or the Floor Manager. VERIFY: who locks the center (question C60)		 Center Manager ☐ ☐ ☐
Cl sign
  • Issues found
  • Action taken
  • Center Manager (sign)
Cl foot

CL-OPS-01 · By: Center Manager · Floor Manager · Receptionist · Skin Practitioner · Doctor · Nurse · Relationship Manager · Results go to the Weekly Center Meeting (operations slides).