JD06 - Floor manager

Info

Location: Leor Clinic
Reports to: Center Manager
Direct reports: Receptionist (shared with the Relationship Manager) VERIFY: Arjun (R3): nobody reports to the Floor Manager (question R24)
Schedule: 6-day work week, variable day off VERIFY: same for all center roles? (question R23) VERIFY: Aundh hours (question R21)
Task list: TASK - Floor manager

Purpose

The Floor Manager plans and runs the center's day: the roster, the rooms, the machines and the people on the floor. The role makes sure every client is served on time.

Key responsibilities

  • Owns the roster in Zenoti. Books every appointment, walk-ins included, matches each booking to a free room, machine and staff member, and decides if the day allows a change of treatment.
  • Keeps the day running on time. Fills missed slots with delays or walk-ins, and works every day to improve on-time delivery. VERIFY: OTD means on-time delivery? (question R4)
  • Keeps Zenoti up to date during the day: confirmed appointments, check-in and check-out. VERIFY: question T1
  • Keeps the center ready for clients. Checks every room in the morning and evening, the lights, ACs and TV screens, the washroom supplies and the service rooms.
  • Checks the team's attendance every morning and reports absent staff to the Center Manager.
  • Helps the Center Manager steer the operations team, and closes the front desk at night. VERIFY: question C60

Performance expectations

  • Clients start their treatment at the booked time.
  • The roster is always correct, with no double bookings and no room or machine clashes.
  • Rooms, washrooms and the front desk are ready before the first client and stay ready all day.
  • The Center Manager hears about absences and problems early, while there is still time to fix them.

Requirements

Essential

  • VERIFY: experience and qualifications (question R17)
  • Plans ahead and handles many bookings, rooms and people at the same time.
  • Stays calm and makes quick, sensible decisions when the day changes.
  • Notices when a room, machine or supply is not right, and fixes or reports it.
  • Accurate with details in Zenoti.
  • Speaks clearly and firmly with staff, and politely with clients.
  • Comfortable using a computer, phone, WhatsApp and Zenoti.
  • On time and reliable every day.

Preferred

  • Experience planning bookings or shifts in a clinic, salon, spa or hotel. VERIFY: question R17
  • Has used Zenoti before.
  • Can speak English, Hindi, and the local language.