TASK Center manager

Client visit tasks
  • Do the closure for every new client, and assign them a Relationship Manager. Follow 6. Closure
  • Decide when the coupon codes may be used (packages up to 10%, single treatments up to 15%), and whether the Relationship Manager needs permission. Ask the Founder for anything above 15%
  • Call new clients who did not book at Closure: Day 2, 10 and 15. Follow Follow-up
  • Call back clients who gave feedback below 5 at Checkout, or a Google review of 4 or below, the same day. Follow Follow-up
  • Take over a complaint as soon as the Relationship Manager passes it on
  • Look after new clients from Coordination to Closure, until they have a Relationship Manager. Not free: a Relationship Manager does it, and you assign the client to a Relationship Manager at the end of the day VERIFY: question A16
Routine tasks

Daily

  • Plan staff leave
  • Lead the Daily Huddle
  • Check the team's personal hygiene and presentation VERIFY: question T6

Weekly

Team & growth tasks