TASK - Floor manager

Client visit tasks
  • Check clients in and out in Zenoti VERIFY: question T1

Roster planning

  • Check machine availability
  • Check staff availability
  • Check room availability
  • Make and update the roster

Bookings

  • Book every appointment in Zenoti, walk-ins included. Follow Booking
  • Own the roster in Zenoti: Relationship Managers check slots with you
  • Decide if the roster allows a change of treatment on the day
  • Give a missed slot to a delay or a walk-in. Follow Follow-up
  • Set "Confirmed" in Zenoti when the Relationship Manager reports a confirmed appointment
Routine tasks

Daily

  • Check all rooms in the morning
  • Check the center team's attendance
  • Report absent staff to the Center Manager
  • Check all rooms in the evening
  • Check that lights, ACs and TV work
  • Check washroom supplies (tissue paper, sprays)
  • Check service rooms (aroma, cleanliness)
  • Close the front desk at night, or let a Relationship Manager do it VERIFY: question C60
Team & growth tasks

Leadership

  • Help the Center Manager steer the operations team
  • Improve OTD VERIFY: OTD = on-time delivery? (question R4)