TASK01 - Skin practitioner

Client visit tasks

Pre-arrival protocol

  • Review the day's bookings
  • Read the client profile: history and needs
  • Get the room ready (AC, machine)
  • Get the products ready
  • Set the ambience
  • Complete the pre-treatment checklist (Google Form)
  • Follow up with the client if they are late

Arrival protocol

  • Greet the client
  • Offer a refreshment
  • Confirm next step: doctor first or straight to treatment
  • Escort the client
  • Seat the client in the consultation zone and store their bag or coat

Treatment delivery

  • Start the service in Zenoti
  • Take the 'before' photo
  • Explain the procedure, expected results and after-effects
  • Ask about and assess contraindications
  • Do a patch test when needed
  • Deliver the treatment as per SOP
  • Manage adverse reactions and inform the Doctor

Post-treatment protocol

  • Allow recovery time
  • Give the post-care brief
  • Complete the service in Zenoti
  • Take the 'after' photo (if applicable)
  • Guide the client to the reception area
  • Offer a refreshment
  • Book the client's follow-up appointment
  • Request a Google review
  • Recommend suitable products
  • Get the room ready for the next treatment
  • Reset the machine (clean and ready to use)
  • Complete the post-treatment checklist
Routine tasks

Daily

  • Check your grooming (uniform, belongings, hair, make-up)
  • Read the day's roster and note it in your diary
  • Join the Daily Huddle
  • Follow up with Doctors on client needs or plans
  • Check that Zenoti shows every treatment done
  • Check the next day's roster to plan workload and timing
  • Check the room at the end of the day and tell the stock keeper what is needed VERIFY: question T3

Weekly

  • Check stock levels and tell the manager what is needed VERIFY: question T5

Monthly

  • Review your own KPIs
  • Do the facility compliance audit

Yearly

  • Complete the SOP refresher training
Team & growth tasks

Training

  • Follow the training program
  • Guide new team members during daily work

Leadership

  • Coordinate with doctors and reception for smooth client flow
  • Report safety, equipment and client issues promptly