LeorWiki
🗂️ All files
About LEOR
Attachments
Icons
Illustrations
InBody
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Items
4 - Machines
5 - Equipment
6 - Products
7 - Consumables
8 - Documents
Roles
JD - Job Descriptions
TASK - Task Lists
Skills
SOPs
Client Journey SOPs
Meeting SOPs
Post-Care Instructions
Treatment SOPs
Systems
Templates
Tools
Service Explorer
Training
Training passports
Treatment pages
Status: 🟡DraftCustomer Experience (CX) 101
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The CX is not only the treatments, its the full journey and the satisafaction at every touchpoint
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Add benefits breakdown:
- See marketing note
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Prioritise touchpoints by their impact on the overall client experience:
- High-impact moments go to the most skilled team members
- Lower-impact, routine interactions go to junior staff
- Junior staff are supported by clear standards and training