Role growth

Role growth helps every employee get better in their role, level by level, and get ready for more responsibility.

• Center Manager, Floor Manager, Relationship Manager and trainers
• Every employee who has finished Onboarding, every role, every center

• People grow. Staff who see their progress stay motivated and confident.
• Clients feel it. Better skills mean better treatments and better service.
• Leor grows. New centers need people who are ready for the next role.

• Sign off a level in the Training Passport without seeing the work.
• Promise a promotion or a pay rise that has not been approved.

• Let them own the plan. Ask the employee to suggest their own goals first, then agree together.
• Keep goals clear and few. Two or three clear goals with a date work better than a long list.
• Learn mostly on the job. Most growth comes from real work and practice. Use classroom training only where it helps.
• Build on strengths. Start from what they do well, then add one new skill at a time.
• Give feedback often. A short word after the task works better than a long talk once a year.
• Show the path. Explain what the next level and the next role look like, so they can see where they are going.

• Observe Sits in on a growth review run by the Center Manager.
• Assist Prepares the Training Passport check and the draft goals, with the Center Manager checking.
• Supervised Runs growth reviews alone. The Center Manager checks the growth plans.
• Independent Grows the whole team on their own, and coaches other managers.