7. Pre-treatment care

Scope

Definition

Pre-treatment care gets the client and the room safely ready for treatment.

Applicable to
  • All treatments

What You Need

Procedure

Critical
  • Start only after the Doctor's check for this session, the signed consent form and the Relationship Manager's green light.
  • Sunburn: no laser treatment. Recent tanning (LHR: best to wait at least a week) or active topical products in the past 24 hours: stop and consult the Doctor before you continue.
Sr Step Time By
Previous: 6. Closure, step 13 is done and the Relationship Manager has given the green light.
Package client, routine session: straight from 3. Coordination.		 - -
1 Confirm the client's treatment and any other relevant details with the Relationship Manager.
Consent form: at the first session of a package, and again for any new treatment.
⚠ Start only after the Doctor's check for this session, the signed consent form and the Relationship Manager's green light.		 1 min Skin Practitioner
2 Read the client's diary before you start: machine settings and treatment notes. 1 min Skin Practitioner
3 Check the room with the Service room checklist: AC at 22 to 24°C, soft music on, drinking water ready. VERIFY: Leor's room temperature (question C70) 1 min Skin Practitioner
4 Welcome the client. 1 min Skin Practitioner
5 Guide the client to the photo room. 1 min Skin Practitioner
6 Take the before photos. Follow the Photography SOP. 1 min Skin Practitioner
7 Guide the client to the treatment room. 1 min Skin Practitioner
8 Introduce yourself, then explain the service and the products: "I'm [your name], your Skin Practitioner today. We'll do [treatment]. It takes about [time]. You may feel [sensation]. Tell me any time if something feels uncomfortable." 1 min Skin Practitioner
9 **Assess the client's [[Skin type 101 skin type]]**.
⚠ Acne or inflammation: tell the Doctor.		 <1 min
10 Ask if the client needs the washroom. 10 sec Skin Practitioner
11 Ask about active topical products and upcoming events:
• active topical products in the past 24 hours: retinoids, exfoliating acids
• an important event coming up: some treatments cause short redness or irritation (downtime)
• laser treatments only: recent tanning or sunburn
Medicines, pregnancy, new health problems: the Doctor asks these, not the Skin Practitioner.
⚠ Sunburn: no laser treatment. Recent tanning (LHR: best to wait at least a week) or active topical products in the past 24 hours: stop and consult the Doctor before you continue.		 20 sec Skin Practitioner
12 Ask if the client wears contact lenses. 10 sec Skin Practitioner
13 Give the jewellery box and changing kit to the client. Leave the room while the client changes. 3 min Skin Practitioner
14 Knock before you enter again, then help the client onto the treatment bed. 1 min Skin Practitioner
Next: 8. Treatment. Follow the SOP for this treatment. - -