9. Post-treatment care

Scope

Definition

Post-treatment care closes the treatment so the client leaves cared for, informed and ready for the next visit.

Applicable to
  • All treatments

What You Need

Procedure

Critical
  • Return every personal item before the client leaves the room.
Sr Step Time By
Previous: 8. Treatment, the treatment SOP is done. - -
1 Give post-care advice in 3 simple points: what to do, what to avoid, when to call us. Follow the post-care instructions (PCI) for this treatment.
Products: recommend only the home-care products in the PCI or prescribed by the Doctor, 2 at most. Say what each one does and how to use it. Never push. The Relationship Manager sells them at 10. Checkout.
Ask: "How do you feel? Any discomfort?"
⚠ Anything looks wrong: call the Doctor.		 Skin Practitioner
2 Return the client's belongings: contact lenses, jewellery and other personal items.
⚠ Return every personal item before the client leaves the room.		 Skin Practitioner
3 Leave the room so the client can change, put on jewellery and apply makeup. Skin Practitioner
4 Guide the client to the photo room. Skin Practitioner
5 Take the after photos. Follow the Photography SOP. Skin Practitioner
6 Walk the client to the reception area. Never point the way: walk with them. Skin Practitioner
7 Complete the service in Zenoti on the tablet. Tell the Hospitality Executive the room is free to reset (5 to 10 min). Follow Between clients. Skin Practitioner
8 Hand over the client to the Relationship Manager in one line: "Session 2 of 6, laser, full face. All good." Tell the Relationship Manager what the next appointment needs.
No Relationship Manager available: hand over to the Floor Manager or the Center Manager.		 Skin Practitioner
Next: 10. Checkout - -