01 Daily Huddle

Scope

Objective

The Daily Huddle makes sure every team is ready to open, and that everyone knows today's risks and focus.

At a glance
  • When Every day, 15 minutes before opening
  • Where At the center
  • Duration 15 minutes
  • Dashboard NA
  • Lead Center Manager
  • Attendees
    • Doctor
    • Skin Practitioner
    • Nurse
    • Relationship Manager

Preparation

The meeting leader makes sure the meeting is planned, everyone attends, and everyone prepares their part and knows what to do.

Sr Task When By
1 Check today's bookings in Zenoti Before Center Manager
2 Check yesterday's actions and issues Before Center Manager
3 Check own area and get the team update ready Before All attendees
4 Start on time and note who is missing Start Center Manager

Agenda

How: stand-up, no dashboard. Each team gives its update in turn.

Rules and tips: Effective meetings.

Sr Item Time By
1 Check yesterday's actions and issues:
- Service delays
- Incidents		 2 min Center Manager
2 Share the doctor update:
- Today's procedures
- High risk or flagged clients
- Medical supplies and devices OK? Yes / No
- Follow-ups needed from yesterday's treatments		 2 min Doctor
3 Share the practitioner update:
- Machines, products and space in order from yesterday?
- Total bookings today
- Rooms set up and ready? Yes / No
- Product, device or stock concerns
- Upsell focus today		 2 min Skin Practitioner
4 Share the nurse update:
- Clinical area ready? Yes / No
- PPE and consumables stocked? Yes / No
- Adverse reactions to log		 2 min Nurse
5 Share the client update:
- Promotions to push today
- Third visit clients (upsell chance)
- Consultations confirmed
- VIP clients		 2 min Relationship Manager
6 Set today's focus 2 min Center Manager
7 Confirm ready to open, each team: Yes / Pending 1 min All
8 Agree new actions: who, what, by when 2 min Center Manager
Total 15 min

Follow-up

  • Record: WhatsApp message to the center group, right after the Huddle: actions, today's focus, who did not attend
  • Goes to: Weekly Center Meeting, for issues the Huddle cannot solve, that keep coming back, or that are critical