Client Visit

Journey flow
Before the visit
Journey step

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Pre-sales
Turn new leads into a booked slot

  • Pre-sales
Journey step

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Booking
Book the client's slot

  • Floor Manager
Journey step

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Follow-up

Confirm and remind the client

  • Relationship Manager
Client arrives at the center
Welcome
Journey step

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Arrival
From street to front door

  • Valet
Journey step

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Reception

Greet and check in

  • Receptionist
Journey step

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Coordination
Plan the client's visit

  • Relationship Manager
Consult
Journey step

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Skin & body analysis
Measure before advising

  • Relationship Manager
Journey step

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Consultation
Diagnose and plan treatment

  • Doctor
Closure
Journey step

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Closure
Agree the plan and package

  • Center Manager
  • Relationship Manager
Treat
Journey step

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Pre-treatment care
Prepare the client and skin

  • Skin Practitioner
Journey step

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Treatment
Treat safely, by protocol

  • Skin Practitioner
  • Doctor
Journey step

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Post-treatment care
Care, wrap up, hand over

  • Skin Practitioner
Send-off
Journey step

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Checkout
Bill, rebook, say thanks

  • Relationship Manager
Client leaves the center
After the visit
Journey step

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Follow-up
Check in and keep in touch

  • Relationship Manager